Preston North End FC
Sir Tom Finney Way
Main contact numbers:
Reception: 0844 856 1964
PNE Shop: 0844 856 1965
Ticket Office: 0844 856 1966
Online Ticket purchase queries: email@example.com
Online Retail purchase queries: firstname.lastname@example.org
Online Account/Member Number queries: email@example.com
Frequently Asked Questions:
Q. Why cant I buy tickets online?
A. To buy tickets on mypne supporters must have their accounts validated. This is to ensure only PNE fans are eligible to purchase seats at Deepdale in home areas. If you are not ticket validated you may get the following message ‘no allocation remains for you’. This means that you will need to be ticket validated before you can add seats to your basket. Please email firstname.lastname@example.org if you require ticket validation, including as much info in your email as possible, such as member number/postcode. Your request will then be considered and if successful, confirmation of your validation will be emailed within 72 hours.
Q. Why do I have more than one member number?
A. You may have more than one member number if you have created multiple accounts over time. For example you might have registered online when you already had an existing account. We need to consolidate your member numbers into one unique number for you so please email one of your numbers to email@example.com and we will email you back your unique number.
Q. How do I change my password to something more memorable?
A. Once you have logged in, please click on 'change password' at the top of the page and enter your new details.
Q. What do I do if I have forgotten my password?
A. If you have forgotten your password please click on the REGISTER link at the top right of the page. Then click on the Activate tab on the left and either activate your account by providing the information required or ask for a reminder to be emailed to you at the email address you specify. Please note that the information you supply must match the information we hold for you.
Q. How do I check whether I have certain games against my purchase history?
A. To do this imply login and click on ‘purchase history’ at the top of the website. You can then view all purchases made that have been recorded against your account.
Q. How can I make sure my purchases go against my account/member number?
A. To ensure that your purchases go against your account please ensure that you provide ticket office or Club shop staff with your member number, or hand over your membership card when you make a purchase. This way you can be easily and quickly found on our database and all sales will be recorded against your account.
Q. How do I check the status of my order?
A. There is no online method in place to track delivery. If you have bought a retail item on mypne please email your member number and purchase reference number (located on your email receipt) to firstname.lastname@example.org. If you have a ticket related query please email email@example.com.
Q. Can I have my items shipped overseas?
A. Yes we offer worldwide postage at £14.99.
Q. How do I buy tickets online for someone else?
A. To do this you must add this person to your friends and family list. To add them to your list you must login and click on the friends and family option at the top of the screen. Then you must enter the member number and postcode of your friend or family member in the spaces provided. If the information you enter matches what we have stored then your member will be added to your list. When you subsequently add tickets to the basket you will then be able to click on the arrow next to your name to select an alternative friend or family member in your list, to purchase the ticket for them. If your friend and family request fails then please contact the ticket office. Proof of identity/age may be required to change information on separate accounts.
Q. Can I have my tickets posted out to me rather than having to collect them?
A. Yes, in most cases we will post tickets purchased online if delivery is your preferred option. All you have to do is select 'delivery' rather than 'collection' on the relevant page when purchasing your tickets. Please note that for some fixtures we will not allow tickets to be posted and the delivery option will not be available. In addition, we do not allow tickets to be selected to be delivered if the purchase is being made less than 48 hours prior to the day of the fixture.
Terms and conditions supplied on request.